As a marketplace, Glowship runs a very comprehensive Buyer Protection program so that the buyer is 100% protected and builds trust and comfort for online shopping at Glowship.com. The 4 cornerstones of our trust with buyers are as below:
All the merchants selling on Glowship.com go through a rigorous screening process before they are brought on board. We assure you that all the products you buy from our website, regardless of the merchant are genuine, 100% new and authentic products being sold by well reputed and honorable merchants at the best prices possible.
Customer satisfaction is key for us - therefore we stand behind all the products bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product with the following defects
- Wrong product
- Wrong quantity
- Missing parts/accessories
- Defective product
- Damaged on arrival
- Specification significantly different from the description provided on the website
However do make sure that the product(s) have not been used and/or altered/tampered with, as well as accompanied by the original packing and invoice. Please contact our customer support, so we can help facilitate your return.